Effective date: October 2, 2026

This Policy explains how AISongCover handles cancellation, credit restoration, refunds, duplicate or unauthorized charges, payment disputes, and fraud for purchases at aisongcover.io. It forms part of our Terms of Service.

Nothing here removes a refund, withdrawal, cancellation, warranty, or other consumer right that applicable law does not allow us to exclude.

AISongCover sells plans and credit packs for paid AI song cover and vocal separation requests. Available free previews, included credits, prices, billing terms, renewal status, and credit validity are shown in the tool or at checkout. Credits are normally added after the payment provider confirms an order.

The current annual plans and one-time packs are paid once and do not renew. Monthly subscriptions renew each month until cancelled. Credits expire according to the period displayed for the product or grant and do not roll over unless the product says otherwise. A free preview does not include a free full-length download.

Cancel through an available billing portal or email [email protected] from the address associated with your account before the next renewal. Cancellation stops future billing. It does not automatically refund a completed charge, and purchased credits remain subject to their stated validity period. If a charge appears after a timely cancellation, send us the confirmation and order details so we can investigate.

One-time purchases do not renew and do not need to be cancelled.

Contact us if you believe:

• You were charged twice for the same order or charged without authorization.
• Payment succeeded but credits or plan access were not delivered and we cannot fix the issue within a reasonable time.
• A monthly renewal was charged after a timely and confirmed cancellation.
• The purchased product materially differed from what checkout described.
• Applicable law gives you a refund, withdrawal, or other remedy.

We may first correct an order, deliver missing credits, restore access, or reverse an incorrect charge where that resolves the problem and applicable law permits it. For an unauthorized charge, contact your payment provider promptly as well.

Except where law requires otherwise, we normally do not refund credits used for a completed AI song cover or vocal separation request simply because the voice, mix, timing, pronunciation, stem quality, or other creative result did not meet your preference. Free previews are available where the tool offers them so you can assess a cover before paying for a full result.

A change of mind after credits or digital access have been delivered, unused credits that expired under the disclosed terms, or a renewal that was not cancelled in time does not automatically qualify for a refund. Partial use of a pack or plan does not automatically entitle you to a proportional cash refund. We review exceptional circumstances individually.

An upload or paid request may fail because of an unsupported file, provider or network problem, queue issue, or safety restriction. If credits were deducted and our records show that no usable result was delivered, the Service may restore credits automatically; otherwise, contact us with the creation ID and approximate time so we can review it.

A pending request is not automatically failed. A completed result is not considered failed solely because it contains normal AI audio artifacts or differs from your preferred sound. Credit restoration for an isolated failed request does not remove any separate statutory remedy that applies to the purchase.

Digital credits and processing may become available immediately after purchase. In some places, you may have a statutory withdrawal period, and starting a digital service or download affects that right only when the conditions required by local law are met. Immediate delivery by itself does not waive a mandatory right.

If a service is not supplied, is materially different from its description, or fails an applicable legal guarantee, contact us. We will assess the request under the law that applies to your purchase.

Email [email protected] from your account address and include the order number or payment reference, date and amount, a short explanation, and any relevant screenshots or cancellation confirmation. For a failed generation, include the creation ID if available. Do not send a full card number or security code.

We may check order status, credit use, task logs, cancellation timing, and payment-provider records to resolve the issue. Approved refunds are normally returned to the original payment method; the provider and your financial institution determine when funds appear. We will explain if we cannot verify or approve a request, subject to your legal rights.

Contact us before opening a payment dispute when practical so we can try to correct a billing or access problem. A good-faith dispute is not a Terms violation. While a dispute is reviewed, we may restrict use of the disputed credits to prevent spending value that may be reversed. We may provide the payment provider with relevant order, usage, cancellation, and communication records.

We may review suspicious payment methods, account activity, referral rewards, unauthorized audio or voice use, and attempts to bypass limits. Where reasonably necessary, we may delay an order for verification, reverse improperly issued credits or rewards, or restrict access. If you think a fraud control made a mistake, contact us for review.

We may update this Policy when products, payment methods, or legal requirements change. The revised version will show a new effective date and will not remove mandatory rights that applied to an earlier purchase.

For billing errors, cancellation, refunds, unauthorized charges, or disputes, email [email protected].